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This will help to clear the internal memory of your computer (RAM) and will often resolve many issues. If you haven't shut down your computer in a while, we recommend that you begin troubleshooting by restarting your computer. Be aware that some of these steps will cause you to lose your place on this help page, so you may want to print these instructions or save this page in your bookmarks. If you're having problems sending mail, there are a few troubleshooting steps you can take to fix the problem.